How to Report a Problem

1. 1.Open Settings and select 'Report a Problem'.
2. 2.Choose a Category (e.g., App Bug, Account Issue, Payment, Other).
3. 3.Add a clear Subject so our team knows what the issue is about.
4. 4.Write a short Description of the problem, including any steps to reproduce the issue if possible.
5. 5.(Optional) Upload a Screenshot to show us exactly what you are seeing.
6. 6.Tap 'Send Report' to submit your issue.

What Happens After Submission

• Confirmation: Once submitted, you'll see a success message confirming your report.
• Review: Our support team will carefully review your message and any screenshot you provided.
• Email Response: Within 48 hours, you'll receive an email from us with either a solution or follow-up questions.

Tips for Faster Help

• Make sure your email address on your account is correct. That's where we'll send our response.
• Be as specific as possible in the description (e.g., what screen the error happened on, what button you tapped).
• If you can, attach a screenshot — it often helps us solve issues more quickly.
• Check your spam or junk folder in case our reply ends up there.

Important Notes

• You won't see your submitted issues here in the app. All updates will come by email.
• If you don't hear back within 48 hours, please email us directly at info@120army.com.